1. Introduction

At KapdaHouse, we strive to ensure your complete satisfaction with every purchase. This Refund & Cancellation Policy outlines the terms and conditions for canceling orders, returning products, and receiving refunds.

By making a purchase on www.kapdahouse.com, you agree to this policy.

2. Order Cancellation Policy

2.1 Cancellation by Customer

You may cancel your order under the following conditions:

Before Shipment:

• Orders can be cancelled free of charge before they are shipped
• To cancel, contact us immediately at info@kapdahouse.com or call our customer service
• Cancellations must be requested within 24 hours of order placement
• Full refund will be initiated for prepaid orders

After Shipment:

• Once the order is shipped, cancellation is not available
• You may refuse delivery and the order will be treated as a return
• Return policy terms will apply (see Section 3)

2.2 Cancellation by KapdaHouse

We reserve the right to cancel orders in the following situations:

• Product is out of stock or unavailable
• Pricing or product information errors on the website
• Payment authorization failure
• Suspected fraudulent transaction
• Inability to deliver to the provided address
• Force majeure events (natural disasters, pandemics, etc.)

In such cases, we will notify you immediately and process a full refund within 5-7 business days.

3. Return Policy

3.1 Return Eligibility

Products can be returned within 7 days of delivery if:

• Product received is damaged or defective
• Wrong product was delivered
• Product does not match the description or images
• Missing items from the order
• Product has manufacturing defects

3.2 Return Conditions

For a successful return, products must meet the following conditions:

• Unused & Unworn: Product must not have been worn, washed, or altered
• Original Tags: All tags, labels, and packaging must be intact
• Original Condition: Product should be in the same condition as received
• Proof of Purchase: Original invoice must be included
• No Damage: Product should not be damaged by customer use

3.3 How to Initiate a Return

1. Contact our customer support within 7 days of delivery
2. Provide order number, product details, and reason for return
3. Share images of the product (if damaged or defective)
4. Our team will verify eligibility and provide return instructions
5. Pack the product securely with all original items and tags
6. Ship the product using the provided return label or instructions
7. Track your return shipment for confirmation

3.4 Return Shipping

• Damaged/Defective Products: Return shipping is free (we bear the cost)
• Wrong Product Delivered: Return shipping is free
• Change of Mind: Customer bears return shipping charges (if applicable)
• We will provide a return shipping label for eligible returns

4. Non-Returnable Items

The following items are non-returnable and non-refundable:

• Intimate wear, undergarments, and innerwear (for hygiene reasons)
• Products marked as "Final Sale" or "Non-Returnable"
• Customized or personalized items
• Products with removed tags or damaged packaging
• Items purchased during clearance sales (unless defective)
• Gift cards and vouchers
• Products returned after the 7-day return window

5. Refund Policy

5.1 Refund Eligibility

You are eligible for a refund if:

• Order is cancelled before shipment
• Product is returned within the return window and meets return conditions
• Order is cancelled by KapdaHouse
• Payment was debited but order was not confirmed
• Duplicate payment was made

5.2 Refund Process

1. Verification: Returned product is inspected for eligibility (2-3 business days)
2. Approval: Once approved, refund is initiated
3. Processing: Refund is processed within 5-7 business days
4. Credit: Amount is credited to your original payment method

5.3 Refund Modes

Refunds will be issued to the original payment method:

• Credit/Debit Card: 5-7 business days
• Net Banking: 5-7 business days
• UPI/Wallets: 3-5 business days
• Cash on Delivery: Bank transfer to provided account (7-10 business days)

Note: Bank processing times may vary. If you don't receive the refund within the specified timeframe, please check with your bank or contact us.

5.4 Refund Amount

• Full Refund: For damaged, defective, or wrong products
• Partial Refund: If product condition doesn't meet return criteria
• Shipping Charges: Non-refundable (unless error on our part)
• COD Charges: Non-refundable

6. Exchange Policy

We currently do not offer direct exchanges. If you wish to exchange a product:

1. Return the original product following our return process
2. Place a new order for the desired product
3. Refund will be processed as per our refund policy

Size/Color Exchange: Contact customer support for assistance with size or color exchanges. We will try to accommodate based on product availability.

7. Damaged or Defective Products

If you receive a damaged or defective product:

• Contact us within 48 hours of delivery
• Provide clear photos/videos of the damaged product and packaging
• Do not use or wash the product
• We will arrange free return pickup
• Replacement or full refund will be provided

Important: Claims for damaged products will not be accepted after 48 hours of delivery.

8. Timeframes Summary

9. Customer Responsibilities

• Check the product immediately upon delivery
• Report any issues within the specified timeframes
• Maintain product condition until return is resolved
• Provide accurate information and documentation
• Pack return items securely to prevent damage during transit
• Track return shipments and keep proof of shipping

10. Disputes & Resolution

If you have any concerns or disputes regarding refunds or cancellations:

• Contact our customer support team first
• Provide order details and clear explanation of the issue
• We will investigate and respond within 2-3 business days
• Our decision on refund eligibility is final

Escalation: If you're not satisfied with the resolution, you may escalate to our management team at info@kapdahouse.com

11. Changes to This Policy

We reserve the right to modify this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the modified policy.

12. Contact Us

For cancellations, returns, refunds, or any questions about this policy, please contact us: